Returns & Exchanges

At Shop Sex Toys, we want you to be completely satisfied with your purchase. Due to the intimate nature of our products, we offer a 30-day return policy for items that are unopened, unworn, and in their original sealed packaging.

Return Process

• 1.
  Initiate Your Return

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all tags and hygiene seals are intact to qualify for a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items for hygiene compliance, your refund will be processed to your original payment method within 5-7 business days.