Frequently Asked Questions
Everything you need to know about your order and our products
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers with no mention of the store name or contents on the outside to ensure your privacy.
What will show up on my credit card statement?
To maintain your confidentiality, charges will appear as 'SST* Online Sales' rather than the full store name.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on opened or used items. If a product is defective or arrived damaged, please contact us within 14 days for a replacement.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are your products body-safe?
Absolutely. We only stock products made from high-quality, body-safe materials such as medical-grade silicone, borosilicate glass, and phthalate-free TPE.
How do I clean and maintain my items?
We recommend using a specialized anti-bacterial toy cleaner or mild, unscented soap and warm water after every use. Always allow items to air dry completely before storing.